{"id":17807,"date":"2023-12-13T10:36:32","date_gmt":"2023-12-13T10:36:32","guid":{"rendered":"https:\/\/claruswms.ai\/?post_type=integrations&#038;p=17807"},"modified":"2025-10-31T12:32:34","modified_gmt":"2025-10-31T12:32:34","slug":"relay","status":"publish","type":"integrations","link":"https:\/\/claruswms.ai\/sv\/integrations\/relay\/","title":{"rendered":"How a WMS Helps Solve Relay Shipping Challenges"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What common problems do warehouses face when shipping with Relay?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Warehouses that ship with Relay manage fast moving parcel traffic, postcode based coverage, and customer expectations for next day or economy delivery. The difficult part at the bench is not printing a label, it is choosing the correct Relay service for each order quickly and consistently. The right choice can change with the total order weight, the total order value, the delivery postcode, and the destination country for export. When those decisions rely on memory, spreadsheets, or desk guides, small mistakes creep in and slow the flow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Typical issues include misreading a postcode segment, totalling the wrong weight across multi line orders, overlooking a value threshold that should trigger a signature or enhanced liability, or missing a postcode exception during a busy shift. These slips become relabelling, manual corrections, missed departures, or failed deliveries that generate customer service work. During peaks, every manual check adds seconds. Queues build at the bench, overtime rises, and throughput becomes sensitive to who is on shift.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clarus WMS removes this friction by automating carrier and service selection for Relay. Instead of asking packers to decide at the bench, you define clear rules once, then Clarus evaluates each order against those rules and assigns the correct Relay service automatically. The system calculates order totals, checks address details, and applies your conditions without code or middleware. Labels, tracking, and shipment records follow in the same workflow. Any time saving or efficiency figure referenced here is an estimate, because every operation has a different order mix, staffing profile, and layout.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How can a WMS automate carrier selection for Relay shipments?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Clarus, carrier assignment is native. You express your shipping policy as rules, and Clarus applies that logic the moment an order is ready to ship. The rules engine evaluates four core inputs that are present on every sales order, the total order weight, the total order value, the delivery postcode, and the destination country. Based on those inputs, Clarus assigns Relay as the carrier and selects the correct Relay service automatically. No middleware is required for the capabilities described here, and configuration does not require developers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The workflow is straightforward and repeatable. First, Clarus receives the sales order from your commerce platform or ERP. Second, Clarus calculates totals across all lines, so full weight and value are accurate without manual arithmetic. Third, Clarus evaluates the delivery address, including postcode and country. Fourth, Clarus matches those inputs to your rule list and assigns the appropriate Relay service. Finally, Clarus generates the label and tracking and records the shipment against the order while keeping inventory movements in sync. Packers see the service already chosen. They confirm the pick, print the label, and move the parcel on without extra checks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This approach removes decision time at the bench and reduces error rates. If your policy changes, you update the rule once in Clarus, and all future orders follow the new path. If volumes spike, the rules continue to apply instantly, so throughput remains steady even when you rotate staff or bring in new starters. Supervisors can review which rules applied to which orders, which helps with governance and with continuous improvement. Any improvement figures you calculate will be estimates, since no two operations are the same.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Can Clarus assign Relay services based on weight, value, or delivery location?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Clarus can assign Relay services using rules that evaluate total order weight, total order value, delivery postcode, and destination country. These conditions cover real world scenarios and can be combined or prioritised to match your policy. Below are practical examples to illustrate the pattern. Treat them as examples rather than templates, your thresholds and service names will reflect your operation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Route light domestic parcels to a standard or economy Relay option when the total order weight is below your threshold and the postcode is within normal coverage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Apply a signed or enhanced liability Relay service when the total order value exceeds a defined limit, while keeping the speed consistent to protect the customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Use a timed or premium Relay service for selected postcode ranges where delivery windows are required by customers or where depot schedules make a specific option more reliable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Rikta alla destinationer utanf\u00f6r Storbritannien till en l\u00e4mplig internationell rutt genom att anv\u00e4nda villkoret f\u00f6r destinationsland, medan de inhemska reglerna f\u00f6rblir of\u00f6r\u00e4ndrade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Aktivera en regel som g\u00e4ller specifikt p\u00e5 l\u00f6rdagar, vilken endast till\u00e4mpas n\u00e4r beg\u00e4rd leveransdag infaller p\u00e5 en l\u00f6rdag och postnumret \u00e4r giltigt, medan andra dagar f\u00f6ljer er standardlogik.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because Clarus calculates totals from the order lines, staff do not need to add up weights or values at the bench. This avoids edge case errors such as missing a heavy item on a multi line order or misreading a decimal point. If your policy includes postcode exceptions, the postcode condition captures them without relying on memory or separate lookup tables. You can stack conditions inside a single rule, for example a value threshold that applies only within a specific postcode range. You also control priority, so safeguards run before general rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any efficiency or cost saving claim should be treated as an estimate. Many teams find that removing manual checks reduces decision time and relabelling, others see the main gain in fewer exceptions and simpler training. The exact result depends on your processes and the service mix you use with Relay.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Do I need custom development to use Relay with Clarus WMS?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No, not for the functionality described here. Clarus provides native automation for assigning Relay and selecting services based on total order weight, total order value, delivery postcode, and destination country. Configuration happens in the Clarus dashboard with plain language controls. You can create and edit rules, test scenarios with example orders, set rule priority, and enable changes without writing code. Once saved, the next eligible orders follow the updated logic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You also do not need middleware for these capabilities. By keeping carrier assignment, label generation, tracking, and inventory updates inside Clarus, you remove an extra layer that can fail or drift from policy. Teams gain a single place to define and audit how Relay is used. Training becomes simpler because staff learn one workflow, and the chance of unofficial workarounds reduces across sites and shifts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Om din policy f\u00f6r\u00e4ndras kan du ut\u00f6ka regelupps\u00e4ttningen p\u00e5 samma st\u00e4lle. Du kan till exempel l\u00e4gga till ett nytt undantag f\u00f6r postnummer, justera ett tr\u00f6skelv\u00e4rde eller kombinera villkor f\u00f6r att f\u00e5nga upp ett nytt specialfall. Chefer kan granska vilken regel som utl\u00f6stes f\u00f6r varje best\u00e4llning, s\u00e5 att resultaten blir f\u00f6rklarbara och f\u00f6rb\u00e4ttringar blir enklare att validera. Alla tidsplaner f\u00f6r konfiguration eller optimering \u00e4r endast uppskattningar tills de har m\u00e4tts i din egen milj\u00f6.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How does Clarus keep orders, labels, tracking, and inventory aligned for Relay?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Clarus keeps the shipping workflow in one system so data stays aligned. Sales orders flow into the WMS. Inventory updates as picks are confirmed. When an order is ready to ship, the Relay assignment has already been made by your rules. Clarus then generates the required label and tracking, and records the shipment against the order while updating inventory at the same time. This removes copy and paste steps and reduces the chance of mismatches across systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vid arbetsstationen ser packarna en enda sk\u00e4rm som styr arbetet. Eftersom val av tj\u00e4nst g\u00f6rs tidigare i processen ligger fokus p\u00e5 att bekr\u00e4fta plock och skriva ut etiketter snarare \u00e4n att kontrollera beh\u00f6righet. F\u00f6r arbetsledare \u00e4r f\u00f6rdelen synlighet. Ni kan se regeldefinitioner, regelordning och vilka ordrar som matchade vilka regler. Det g\u00f6r det l\u00e4ttare att f\u00f6rfina policyn och att f\u00f6rklara utfall f\u00f6r kollegor och kunder. Kundtj\u00e4nstteamen drar nytta av samma tydlighet n\u00e4r de besvarar leveransfr\u00e5gor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Om ett undantag intr\u00e4ffar hj\u00e4lper loggsp\u00e5ret i Clarus dig att hitta och \u00e5tg\u00e4rda den bakomliggande orsaken utan att beh\u00f6va v\u00e4xla mellan flera verktyg. Du kan sp\u00e5ra vilken regel som till\u00e4mpades, om ett tr\u00f6skelv\u00e4rde \u00f6verskreds och om en postnummermatchning utl\u00f6ste en specifik hanteringskedja. Detta underl\u00e4ttar kontinuerlig f\u00f6rb\u00e4ttring och minskar den tid som l\u00e4ggs p\u00e5 utredningar.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Hur ser installationen ut, och hur kan vi validera v\u00e5ra regler innan drifts\u00e4ttning?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Setup follows a structured sequence that most teams complete without developers. First, review your current use of Relay, including service types, weight and value thresholds, and any postcode or country based exceptions. Second, model that policy as rules inside Clarus using the native conditions for total order weight, total order value, delivery postcode, and destination country. Third, create a set of sample orders that reflect your real scenarios and use them to test the rules in Clarus. Fourth, enable the rules in your live environment and monitor the first shipments for confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clarus-instrumentpanelen anv\u00e4nder tydliga f\u00e4lt och ett enkelt spr\u00e5k s\u00e5 att \u00e4ven anv\u00e4ndare utan teknisk bakgrund kan konfigurera och justera logiken. Du kan m\u00e4rka varje regel med en beskrivning s\u00e5 att kollegor f\u00f6rst\u00e5r syftet, och du kan dra och sl\u00e4ppa f\u00f6r att \u00e4ndra ordningen p\u00e5 reglerna n\u00e4r prioriteringarna \u00e4ndras. Om du uppt\u00e4cker ett nytt undantag, till exempel ett postnummer som kr\u00e4ver en annan tj\u00e4nst, l\u00e4gger du till ett villkor och testar det direkt. Alla angivna tidsramar f\u00f6r installation eller utbildning \u00e4r uppskattningar, eftersom verksamheterna skiljer sig \u00e5t n\u00e4r det g\u00e4ller datakvalitet, tj\u00e4nsteutbud och tillg\u00e4nglighet av testbest\u00e4llningar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Utbildningen fokuserar p\u00e5 tv\u00e5 grupper. Packare l\u00e4r sig det enklare arbetsfl\u00f6det f\u00f6r b\u00e4nken, servicen \u00e4r redan tilldelad, de bekr\u00e4ftar plock och skriver ut etiketter. Handledare l\u00e4r sig hur man l\u00e4ser och redigerar regelsatsen, hur man testar \u00e4ndringar s\u00e4kert och hur man granskar vilka regler som g\u00e4ller f\u00f6r vilka order. Detta ger dig kontroll med mindre komplexitet och minskar beroendet av enskilda kunskapspunkter inom teamet.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Want a WMS that handles Relay complexity for you?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to replace manual service selection with clear rules and ship with more confidence, Clarus WMS is designed to help. You define the rules once, Clarus evaluates every order and assigns the correct Relay service automatically. Labels, tracking, and inventory updates live in the same workflow, with no middleware and no code required for the capabilities described here. The bench becomes calmer and more predictable. Any improvement figures will be estimates, so the best way to judge the impact is to try your own scenarios in a demo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Book a short walkthrough and bring sample orders that reflect your use of Relay. We will model your thresholds, postcode exceptions, and destinations as rules in Clarus and run them end to end so you can see the outcome immediately.<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Vanliga fr\u00e5gor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can Clarus apply different Relay services for domestic and international orders automatically?<\/strong><br>Yes. You can use the destination country condition to route non United Kingdom addresses to international pathways while domestic parcels follow your UK rules. No custom development is required for this routing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vad h\u00e4nder om mer \u00e4n en regel kan matcha en enskild order?<\/strong><br>Du s\u00e4tter prioriteringen. I Clarus \u00e4r reglerna numrerade, s\u00e5 du kan placera ett skydd med h\u00f6gt v\u00e4rde f\u00f6re en allm\u00e4n viktbaserad regel. Du kan ocks\u00e5 kombinera villkor f\u00f6r att f\u00e5nga ett specifikt scenario i en regel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Beh\u00f6ver packare fortfarande ber\u00e4kna vikt och v\u00e4rde vid b\u00e4nken?<\/strong><br>Nej. Clarus r\u00e4knar ut total vikten och det totala orderv\u00e4rdet fr\u00e5n orderraderna. Packare beh\u00f6ver inte l\u00e4gga ihop vikter eller kontrollera v\u00e4rden manuellt, vilket minskar risken f\u00f6r misstag.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How are labels, tracking, and inventory kept in sync when shipping with Relay?<\/strong><br>Clarus genererar etiketten och sp\u00e5rningen i samma arbetsfl\u00f6de som bekr\u00e4ftar plocket och skickar best\u00e4llningen. Leveransen registreras mot best\u00e4llningen och lagret uppdateras samtidigt, vilket h\u00e5ller data synkroniserade utan kopiera och klistra in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do we need developers or middleware to go live with Relay in Clarus?<\/strong><br>Nej, inte f\u00f6r den funktionalitet som beskrivs p\u00e5 den h\u00e4r sidan. Clarus tillhandah\u00e5ller automatisk tilldelning av tj\u00e4nster och konfiguration i instrumentpanelen som icke-tekniska anv\u00e4ndare kan hantera. Alla tidsangivelser \u00e4r uppskattningar, men processen \u00e4r enkel: granska din policy, modellera den som regler, testa och aktivera sedan i produktion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Utforska hur v\u00e5r integration med Relay effektiviserar dina logistikoperationer och g\u00f6r dem mer effektiva \u00e4n 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