Damaged deliveries and missing packaging caused doubt and delays
Teams hunted through phones and inboxes for evidence after the fact
No centralised, timestamped record of goods condition at receipt
Operatives juggled multiple apps or clipboards during daily tasks
Images capture in two taps, built into the existing task flow
Every image links automatically to the task, user, location and time
Dispute resolution times drop by 30 to 50% once proof is captured at source
Supporting evidence surfaces in seconds for audits or customer claims
Capture images and notes the moment work happens on receipt, putaway, pick and dispatch. Files are time-stamped and tied to the exact task, storage unit or order, so there’s no hunting for evidence later. Customers typically see dispute resolution times drop by 30–50% once proof is captured at source.
From scan to snapshot in two taps. The HHD flow guides operatives step by step, with support for up to 10 images per task (configurable) and automatic upload over secure connections. Teams get it straight away, so adoption is fast and training time stays low.
Need to show what arrived and how it was stored? Generate a putaway note ou receipt report with embedded images and key metadata (sku, lot, quantity, user, time). Export as a file to send to customers, or provide a shareable link with controlled access.
Create a clear, consistent record for quality checks and claims. Evidence is centralised with retention rules, user permissions and full traceability. During audits, you can surface supporting images and notes in seconds, helping you pass with confidence and minimise write-offs.
Damaged deliveries or missing packaging cause delays and doubt. Image capture removes the guesswork by giving you instant, timestamped proof tied to the exact task, user and location. No more digging through phones or inboxes… just clear evidence when you need it.
Daily tasks are faster and simpler, reducing errors and guiding operatives step by step. The HHD workflow keeps everything in one flow (scan, check, capture) so operatives don’t juggle apps or clipboards.
See which receipts have attachments, review damages at a glance, and produce customer-ready reports in seconds. Exceptions are easier to manage when the proof is already there.
With reliable evidence built into the process, you reduce risk, protect margin, and strengthen customer trust. Clear trend data across sites supports continuous improvement and commercial negotiations.
Clarus weaves photos into existing tasks so operatives don’t break stride. During receipt, putaway, picking or dispatch, they open the task and capture images (labels, pallet faces, damage areas) then confirm. The system links those images to the correct reference automatically. Managers can view attachments from the receipt or task screens, browse with a carousel, and download images for claims or customer emails. It’s designed to be quick, obvious and reliable, without creating new steps or side processes.
No.. speed is the point. The capture component loads quickly, remembers existing attachments, and keeps the interaction to a few clear taps. On handhelds, the camera opens directly; on desktop, users can upload files if a camera isn’t available. By capturing proof of receipt photos at the point of work, you avoid long investigations later and keep the bay moving. In most operations, a few seconds per pallet pays back minutes (or hours) when disputes arise.
Yes. That’s one of the main benefits. Images provide the WMS damage evidence carriers and suppliers expect: close-ups of affected areas, label shots for identification, and wider context frames showing the pallet on arrival. Because photos are stored against the relevant task or receipt, your team can retrieve and share them in moments. Many customers also include them in putaway notes or outbound reports to prevent disagreements further downstream.
Images are stored with the same governance as other operational attachments. You define retention periods and access permissions by role, ensuring sensitive information stays in the right hands. Exports are traceable, with downloads available for audited communication to customers. If your organisation needs specific retention rules, we can support policy configuration to match them.
Today, the focus is streamlined warehouse image capture for speed on the floor. The current UI prioritises photos because they’re the fastest way to record condition and context. We do support attachments from desktop upload, and multi-type capture (e.g., PDFs) is on the roadmap alongside UI enhancements like thumbnail film strips and duplicate deletion. If you already have a requirement, tell us and we’ll align your rollout plan accordingly.
You decide. Managers can download selected photos and share them in a customer email, or include them automatically in documents such as putaway notes or shipment confirmations. The goal is transparency: give customers immediate proof of receipt photos when something looks off, and a clean record when everything is fine. It’s a simple way to reduce back-and-forth and show you’re in control.
